Dimithri's experience with Maiky

One size doesn't fit all - why this expert chose Maiky

As an experienced cybersecurity leader, Dimithri Liyanage has tested dozens of GRC tools over the years. Recently, he and his team have become avid users of Maiky in the workplace.

"The simplicity, user-friendliness, and adaptability are significant advantages compared to other market players."

Dimithri Liyanage began his career approximately 25 years ago in the IT sector. After an early career working as a technical specialist providing application and infrastructure technical support, he transitioned to the Financial Sector.

There, he worked with banks, insurance companies, and the stock exchange, building his expertise in regulations, privacy, and standards. His passion for cybersecurity and GRC (governance, risk, and compliance) eventually led him to the startup world. For the past few years, he has been serving as the head of security, risk, and privacy at an Australian company that assists developers in writing secure code.

Michael Nijs, the founder of Maiky, was working as an internal auditor at the same company at the time. One day, they started discussing Michael's self-developed GRC platform. Dimithri was given an early demo and provided extensive feedback. To his satisfaction, he found that many of his suggestions were integrated into the Maiky software.

[Profile]

Cyber security leader

Sydney, Australia

Software

+10 year experience

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[challenge]

Switch from using spreadsheets to an automated system for managing risks under frameworks like SOC 2 and NIS. Additionally, ensure security documents and NDAs are accessible while enhancing client transparency.

"A tool that simply does what you ask."

In his capacity as a cybersecurity leader, Dimithri had previously worked with dozens of other GRC tools. His biggest frustration was always the abundance of menus and options.

“Most tools on the market are powerful, but they are difficult to access without in-depth training,” he explains. “You can compare it to Excel: that programme is fine for those who are experts in macros, but can be confusing for those who just want to get something done quickly. What most users need is a tool that simply does what you ask.”

“That gap in the market is now filled with Maiky. The strength of this platform lies mainly in its simplicity, user-friendliness, and adaptability. The modules for, for example, risk management and audit are logically structured and intuitive. Maiky makes it easy for us to link risks to standards such as ISO and SOC 2, without many manual actions. Previously, this was done via spreadsheets; now everything is integrated and automated. We can also create custom fields and workflows in seconds. There is no need to ask the product team of Maiky to develop this. For an organisation like ours, this flexibility is crucial.”

"The Trust Center is a game-changer."

Another asset, which Dimithri even calls a real game changer, is Maiky's Trust Center. For Dimithri, it is "efficiency at its highest".

“The Trust Centre gives our clients easy access to all kinds of security documents and NDAs (non-disclosure agreements),” he says. “It not only saves us and them a lot of time, but also increases transparency. The Maiky platform is also approached holistically: it covers not only GRC but also privacy aspects, among others. This makes the software suitable for multiple departments within an organisation, without the need for different tools.”

“Very easy to use, effective in being able to view your risks, compliance issues, and link your risk controls to legal rules. It is fantastic to tailor Maiky to our needs. That is amazing.”

Dimithri Liyanage

Cyber Security Leader

"Actively involved in the entire implementation."

The basic implementation of Maiky, such as uploading risk registers, documentation, and data into the existing company structure, went smoothly according to Dimithri.

The integration with internal systems via APIs, to automatically gather evidence, was a slightly bigger challenge. “That process experienced some delays due to certain permissions,” Dimithri explains. However, he emphasises that such issues are very company-specific. “The implementation of the core functionalities went very smoothly anyway,” he concludes.

Dimithri is also very satisfied with the support during the integration of Maiky.

“Michael, founder of Maiky, and his team were actively involved in the entire implementation,” he says.

“The direct contact with the developers ensured quick response times. Questions or issues were generally resolved within 24 hours, unless a software update was needed. But even then, it was usually available after two or three days.”

Describe Maiky in 3 words

/01

[Customisable]

Dimithri loves how he can customise Maiky to fit his needs. He says, "If you can dream it, you can do it."

/02

[Holisitic]

Dimithri experiences Maiky as "an all-in-one solution for internal and external use."

/03

[Ease of use]

Dimithri finds that Maiky is "easy to use and effective in being able to view your risks, compliance issues, and link risk controls to legal rules."

"Maiky truly listens to his users."

“The support remains excellent,” says Dimithri.

“In principle, we can expect an answer to our questions within 24 hours. Our own feedback is also taken seriously. New ideas are thoroughly discussed, and they are often incorporated into the further development planning of the software. In short: Maiky truly listens to his users.”

Although the full implementation is not yet completely finalised, Dimithri already notices a significant time saving. “This is mainly thanks to the Trust Center,” he believes. “Getting NDAs signed, compiling and sending documents used to take days. Today, thanks to the automated platform, it happens in just a few minutes.” For the other modules, he expects similar efficiency gains once the entire platform is operational.